Frequently Asked QuestionsAnswersQuestionsIf you are presently dictating on a digital recording device and you have a computer with an internet connection, you can start sending files for transcription with no further set-up cost. Yes. We will be happy to send you a standard contract for your review. Should you have questions about any of the terms of the contract, please revert to us with your comments. Yes, you may, but please note that some changes in the contract may result in changes in pricing. Yes, rates will differ based on several factors, including type of specialty, volume of data, format required, desired accuracy, turnaround time, and location of transcriptionist. We will provide you with a customized plan to fit your needs. We will send the billing invoice every end of the week and expect payment within 30 days. Our service includes invoice reconciliation capability. Should you wish to do so, you will be able to audit transcription invoices by line, by report or by total for a specified time period, check invoices against actual transcribed reports, run invoices mid-month for a quick preview, or review historical invoicing for planning and budgetary purposes. You may email our customer support team at info@totaltranscription.com. Yes, on request. TTSI’s main server is co-located in Qwest, Cyber Center, Burbank, California U.S.A. In addition, our production facility is served by power-redundancy equipment. Yes. TTSI adheres to the strictest security and confidentiality standards in order to guarantee the safety of your patient information. We institute firewall rules, access privileges and other security protocols on top of a co-located server. TTSI also uses finger scanners and magnetic readers for employee identification in order to ensure authorized access to its premises. It will take approximately 5 days for TTSI medical transcriptionists and quality assurance specialists to learn the intricacies of a new account. During this time, they learn the dictation style and accent of each doctor who dictates, physician names, institutional names and acronyms, as well as any other specific reference information needed to produce a complete and accurate document. You can dictate using many methods, such as phone-in dictation, handheld digital recorders, PDA devices, or PC applications which record in a readable PC format. You can submit the dictations via secure FTP (File Transfer Protocols), Dropchute or any of your preferred transcription application service. Upon our receipt of your dictated files, our experienced transcriptionists transcribe your dictations into text files. The completed dictation usually undergoes two levels of Quality Control audits to produce final text files. The completed file is then available in any word processing format and will be uploaded using your preferred transferring software. We will be happy to incorporate any standard phrases you routinely use in your dictation. If desired, our system will send a reminder e-mail every time a new transcription file is ready for you to download. Our standard rates are computed on the basis of 24-hour TAT. However, you may select TAT as needed, e.g., 48 hours or 8 hours. You may specify different default TAT by report type. Yes. TAT applies to dictations made on week-ends. We charge on a per-line basis, at 65-character lines, with major variables being volume and turnaround time. We adhere to the AAMT standard of one line equating to 65 characters, including spaces. Footnotes, endnotes, headers and footers are considered part of the document and typically counted. There is no charge for page breaks, formatting (bold, underline, indentations, etc.), carriage returns, or spaces on a line without text. Total lines in a document are calculated by the total characters, including spaces, then divided by 65. Payment can be made by check or wire transfer. Please click here for a FREE TRIAL. The trial may involve trying one or more options until it is decided which solution works best for you. Please email info@totaltranscription.com for further details. |
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Manila, Philippines